Salary: Please state your expectations within your application

Contract: Full Time, 37.5 hours a week

Location: The City Ground, Nottingham, NG2 5FJ 

Working Arrangements: On site

Closing Date For Applications: 14th November 2025

Role Overview

To ensure the commercial operations are administered and function efficiently ensuring to deliver outstanding hospitality experiences for the NFFC supporters.

The Perks of the Job:

• Opportunity to access tickets for events at The City Ground.
• Employee Assistance Programme.
• Access to high street and gym discounts.
• Discount within our Club shop.
• Free on-site parking.

Key Tasks and Responsibilities:

• Respond to customer enquiries, acting as the point of contact for premium members and bookers (via telephone/hospitality emails).
• Manage all inbound and outbound sales.
• Process payments for hospitality bookers and fulfilment of tickets for match-by-match bookers.
• Assist in the set up of matchday operations across all premium areas.
• Assist with certain matchday operations across all premium areas.
• Admin support to Commercial Sales Manager/department.
• Ensure all billing is up to date by seasonal clients.
• Manage Player sponsorship package.
• Maximise revenue from all existing seasonal members.
• Market all hospitality events to existing clients to maximise repeat business and cross selling opportunities.
• Help to deliver an exceptional matchday experience to all hospitality customers.
• Grow non-football revenue by actively promoting all commercial opportunities that Nottingham Forest has available.
• Organise (potentially host) and sell other special events such as Golf Days, International cricket and corporate away trips.
• Network with commercial teams in the Premier League Clubs and other complimentary industries to share best practice and ideas.
• Develop trusted relationships with existing and potential customers through regular contact throughout the season and in particular on match days.
• Involvement in all club related non matchday events.

Skills, Experience and Knowledge:

• Sales experience essential
• Demonstrate experience of using ticketing systems and analysing data
• Familiarity with behind-the-scenes aspects of a football club
• Excellent attention to detail and sound numeracy skills
• Good organisational skills, able to prioritise and manage own workload
• Communicates well on all levels, experienced in dealing with members of the public
• Works well under pressure and has flexibility to deal with issues out of hours and at short notice.

Forest For Everyone

At Nottingham Forest Football Club we are committed to creating an environment where differences are respected, individuality is celebrated, everyone feels valued, supported, and included. Our goal is to ensure every member of our team can be themselves, contribute fully, and reach their potential without barriers.

Our Commitment to Equality, Diversity, Inclusion and Mental Wellbeing

As an equal opportunities employer, we welcome applications from talented people of all backgrounds regardless of age, disability, gender identity or reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, or any other characteristic protected by law.

We continue to develop policies and practices that promote equality, diversity, inclusion and mental wellbeing across our workforce. To help us measure progress and hold ourselves accountable, we ask all applicants to provide accurate diversity information during the recruitment process.

Disability Confident Committed Employer

We are proud to be a Disability Confident Committed employer, taking positive steps to attract, recruit, and support disabled people. As part of this commitment, we work hard to ensure our recruitment processes are fair, inclusive, and accessible to everyone. We are committed to offering interviews for disabled applicants who meet the essential criteria for a role and provide reasonable adjustments at every stage from the application process through to ongoing support in the workplace.

If you are likely to meet the definition of being a "disabled person" according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme. Please indicate this in your application form. The information you share with us about your health or disability will not be used in recruitment selections.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.

An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.

Health and Safety

At Nottingham Forest Football Club, we are committed to ensuring a safe and healthy working environment for all employees. In accordance with the Health and Safety at Work etc. Act 1974, you are required to take reasonable care for your own health and safety and that of others who may be affected by your actions or omissions at work. You must also cooperate with the Club's health and safety policies and procedures. Should you identify any health and safety concerns, please report them promptly to your manager or a member of the Health and Safety/Facilities team.