Salary: Please state your expectations within your application

Contract: Full Time, 42 hours a week

Location: The Nigel Doughty Academy, Nottingham, NG2 7SR

Working Arrangements: On site

Closing Date For Applications: 19th December 2025

Role Overview:
Manage the day-to-day operations of the First Team at the Training Ground, Pre-Season Camps and Fixtures, ensuring players and staff have the best opportunity to perform and win football matches.

The Perks of the Job:

• Opportunity to access tickets for events at The City Ground.
• Employee Assistance Programme.
• Access to high street and gym discounts.
• Discount within our Club shop.
• Free on-site parking.

Key Tasks and Responsibilities:

• Be the lead 1st Team Operational Contact for all First Team Fixtures, Day to Day
  Operations, Team/Player Activities and Activations both internally & externally.
• Undertake the role of a Director on the Women’s Board, taking a lead on providing
  Operational Expertise and Guidance to the Team & Staff to enhance performance and
  achieve Key Objectives.
• Lead on and help develop a greater Strategic focus across all First Team Departments in alignment with the Clubs new KPI processes for recognising staff.
• Be the point of contact for the First Team across matchdays including communication with opposition teams before, during and after fixtures as well as supporting with any media and team requirements (e.g. ensuring players are at interviews, matchday queries, security live tracking and Premier League & Cup line up submissions via the online systems)
• Be the club representative for New Signing medicals, meeting and greeting players & agents.
• Maintain strong working relationships on behalf of the First Team with wider club
  departments to meet tight deadlines and maintain an elite working environment
  including Partnerships, Graphics, Procurement, Security, Facilities & Estates, Marketing & Football Communications.
• Direct Line Management of staff within First Team Operations, Catering & Kit
  Departments.
• Be the lead representative of the First Team Players & Staff towards the Planning &
  Preparation of Team Events – End of Season Awards, Celebration Events, Partner Days, Open Training Sessions and Club Initiatives.
• Act as liaison with International Teams for logistics and timings of international player call ups, ensure relevant football departments are aware.
• Coordinate all First Team travel for home and away fixtures which includes supporting the arrangement of pre-season, mid-season and end of season tours.
• Attend European fixtures, pre-season/training camps and lead on all operational
  logistics (e.g. flight lists, passports, travel, hotels, equipment, etc.)
• Attend Premier League events on behalf of NFFC including the annual PL Operations Meetings with equivalents across the Premier League.
• Oversee the running of the First Team Kit Department, including annual playing and
  training kit and all football orders for the First Team squad and Management staff are
  within budget.
• Managing the Catering Department, ensuring all budgetary, H&S standards and food quality is met across all Football Operations – Hotels, Training Ground and Matchdays.
• Book and manage logistics of all away first team hotel stays (e.g. contract, rooming list, menus, and other specific requirements).
• Liaise with Academy & Women’s Operational Departments to understand Team
  scheduling’s and pitch allocations, ensuring no impact on first team training.
• Liaise with players directly to ensure the media and player appearance schedule is
  adhered to, arranging transport if required.
• Arrange travel logistics for staff and players for away matches, and communicate the relevant information.
• Arrange team meetings with external stakeholders (e.g. the FA, Premier League,
  equality, etc.)
• Oversee the credit systems for Coach transportation on a weekly basis with our coach provider (First Team, Academy, Women’s Team).
• Support the player care department on any players issues, and ensure player schedule does not clash (e.g. medical treatment, house viewings, appearances, etc.)

Skills, Experience and Knowledge:

• Demonstrable experience in operations for a high-profile fast-paced professional sport environment, preferably football
• Exceptional organization skills and able to manage competing demands and deadlines to be able to work in a fast-moving environment, and deal with issues at short notice and often at the last minute.
• Excellent ability to network and build and maintain strong working relationships with third parties.
• Sets and maintains high standards of work performance and delivers quality consistently and effectively Proactive problem solver, is resilient, uses initiative, has a positive attitude and a can-do approach
• Excellent listening, written and verbal communication skills
• Excellent knowledge of Microsoft Office.
  

Leadership and Management 

• Leadership - Describe aims, encouraging people to meet them and showing a real belief in people by trusting them to deliver
• Communication - Communication of key issues to a wide audience, listening to suggestions, asking probing questions to ensure full understanding of messages
• Teamwork - Develop relationships with people quickly; work to build longer term individual, team and department relationships, creating trust and credibility
• Commercial acumen - Show a sound understanding of the financial and relationship management of your own area
• Customer focus - Ensure that internal and external customer satisfaction is always a high priority
• Planning and prioritising – Ensure tasks are completed by you and your team, always achieving high standard and results
• Commitment - Bounces back from setbacks maintaining enthusiasm even when obstacles are beyond personal control
• Managing change - Decide how best to implement changes for yourself and others, whilst achieving key tasks
• Persuading and influencing - persuades others through a well-structured and well-reasoned case

Management of Employees

• Manage, motivate and develop employees within the team to ensure that they are able to deliver their responsibilities
• Identify development areas and where appropriate provide mentorship, coaching and agree training plans as appropriate
• Record and manage absence procedures in accordance with company procedures as required, highlighting any concerns that need to be addressed.
• Participate in disciplinary, grievance and performance management processes in accordance with company procedures as required.
• Consider and report welfare and safety matters, taking into account instructions and guidelines issued.
• Ensure your team is trusted and works efficiently with other departments to guarantee the successful operation of the Club, attending

Other

• You may be asked to undertake additional duties to those above, either on a temporary or permanent basis, which the Club reasonably believes you are capable of carrying out, or for which you will be trained.
• Relevant professional, ethical and health and safety standards apply.
  You will be required to demonstrate your commitment to equality, inclusion and antidiscrimination at all times including attending relevant training as and when required.
• Out of hours working will be required including on all match days, as well as working across all Club locations including the Stadium and Training Ground. A full driving licence will be useful.

Forest For Everyone

At Nottingham Forest Football Club we are committed to creating an environment where differences are respected, individuality is celebrated, everyone feels valued, supported, and included. Our goal is to ensure every member of our team can be themselves, contribute fully, and reach their potential without barriers.

Our Commitment to Equality, Diversity, Inclusion and Mental Wellbeing

As an equal opportunities employer, we welcome applications from talented people of all backgrounds regardless of age, disability, gender identity or reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, or any other characteristic protected by law.

We continue to develop policies and practices that promote equality, diversity, inclusion and mental wellbeing across our workforce. To help us measure progress and hold ourselves accountable, we ask all applicants to provide accurate diversity information during the recruitment process.

Disability Confident Committed Employer

We are proud to be a Disability Confident Committed employer, taking positive steps to attract, recruit, and support disabled people. As part of this commitment, we work hard to ensure our recruitment processes are fair, inclusive, and accessible to everyone. We are committed to offering interviews for disabled applicants who meet the essential criteria for a role and provide reasonable adjustments at every stage from the application process through to ongoing support in the workplace.

If you are likely to meet the definition of being a "disabled person" according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme. Please indicate this in your application form. The information you share with us about your health or disability will not be used in recruitment selections.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.

An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.

Health and Safety

At Nottingham Forest Football Club, we are committed to ensuring a safe and healthy working environment for all employees. In accordance with the Health and Safety at Work etc. Act 1974, you are required to take reasonable care for your own health and safety and that of others who may be affected by your actions or omissions at work. You must also cooperate with the Club's health and safety policies and procedures. Should you identify any health and safety concerns, please report them promptly to your manager or a member of the Health and Safety/Facilities team.