Salary: Please state your expectations within your application

Contract: Full Time, 37.5 hours a week

Location: The Nigel Doughty Academy, Nottingham, NG2 7SR

Working Arrangements: On site

Closing Date For Applications: 18th March 2026

The Perks of the Job:

• Opportunity to access tickets for events at The City Ground.

• Employee Assistance Programme.

• Access to high street and gym discounts.

• Discount within our Club shop.

• Free on-site parking.

Role Overview:

Nottingham Forest is seeking a friendly, professional, and customer-focused Front of House Assistant. In this dynamic and fast-paced role, you’ll be the welcoming face of our service, providing exceptional front-of-house support and assisting with daily catering operations. You will be responsible for ensuring that all catering areas are cleaned and maintained to a high standard, and you will also be required to assist with the service of food and beverages.

Key Tasks and Responsibilities:

• Assist with the setting up service counters, serving food and clear down of area afterwards.

• Assist with the cleaning of all crockery, cutlery and service utensils.

• Ensure the highest possible standards of presentation by ensuring that displays, fixtures, fittings and premises are maintained in accordance with the cleaning schedule.

• Deal with customer queries or requests in a polite and efficient manner.

• Present a smart, professional appearance and good personal hygiene.

• Maintain standards of safety and hygiene as per current legislation and other statutory requirements.

• Attend meetings and training sessions as required.

• Report any incidents of accident, fire, theft, loss or damage and act as appropriately.

• Carry out any reasonable request from any member of the Management team within the general scope and purpose of the job.

• Maintain strict confidentiality information without disclosure.

• Ensure the highest possible standards of presentation by ensuring that displays, fixtures, fittings, and premises are maintained in accordance with the cleaning schedule.

Skills, Experience and Knowledge:

• Excellent communication skills

• Customer service skills and knowledge

• Organised and self-motivated

• Able to perform well and remain professional whilst under pressure

• Dedicated team player, who strives for excellence

• Displays a smart and professional appearance

• Well-developed problem-solving skills

• Enthusiastic, with an eagerness to learn

• High level of accuracy and attention to detail

• Self-motivated and able to work alone without direction

• Adaptable and flexible with working patterns when required

• Able to perform well and remain professional whilst under pressure

Forest For Everyone

At Nottingham Forest Football Club we are committed to creating an environment where differences are respected, individuality is celebrated, everyone feels valued, supported, and included. Our goal is to ensure every member of our team can be themselves, contribute fully, and reach their potential without barriers.

Our Commitment to Equality, Diversity, Inclusion and Mental Wellbeing

As an equal opportunities employer, we welcome applications from talented people of all backgrounds regardless of age, disability, gender identity or reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, or any other characteristic protected by law.

We continue to develop policies and practices that promote equality, diversity, inclusion and mental wellbeing across our workforce. To help us measure progress and hold ourselves accountable, we ask all applicants to provide accurate diversity information during the recruitment process.

Disability Confident Committed Employer

We are proud to be a Disability Confident Committed employer, taking positive steps to attract, recruit, and support disabled people. As part of this commitment, we work hard to ensure our recruitment processes are fair, inclusive, and accessible to everyone. We are committed to offering interviews for disabled applicants who meet the essential criteria for a role and provide reasonable adjustments at every stage from the application process through to ongoing support in the workplace.

If you are likely to meet the definition of being a "disabled person" according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme. Please indicate this in your application form. The information you share with us about your health or disability will not be used in recruitment selections.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.

An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.

Health and Safety

At Nottingham Forest Football Club, we are committed to ensuring a safe and healthy working environment for all employees. In accordance with the Health and Safety at Work etc. Act 1974, you are required to take reasonable care for your own health and safety and that of others who may be affected by your actions or omissions at work. You must also cooperate with the Club's health and safety policies and procedures. Should you identify any health and safety concerns, please report them promptly to your manager or a member of the Health and Safety/Facilities team.