Engagement: Casual position offering variable hours on a flexible basis

Location: The City Ground, Nottingham, NG2 5FJ

Department: Media and Communications

Reporting to: Stadium Tour and Museum Manager

Closing Date For Applications: 2nd June 2026

About the Role:

The Museum and Stadium Tour Operator is responsible for delivering engaging and informative tours to a wide range of audiences, including general visitors and private groups such as schools, local clubs, and corporate events. The role also involves contributing to the day-to-day upkeep of the museum environment and working collaboratively with the wider team to enhance and develop both the stadium tour and museum experience.

Key Tasks and Responsibilities:

• Deliver stadium tours for groups of up to 25 people, providing an authentic experience of Nottingham Forest and the club’s rich history.

• Develop ideas that will continuously improve the service and product that we are able to deliver.

• Act as an ambassador for Nottingham Forest Football Club

• At times you may be required to work in ways not connected to your job role to help with projects and events for the benefit of the Club, for example working in the museum on matchdays

What are we looking for:

• Exceptional knowledge of the history of Nottingham Forest Football Club

• Exceptional knowledge of the wider footballing history and landscape

• Experience in a customer service/front-of-house role would be advantageous

• Excellent attention to detail and good organisational skills

• Knowledge of inclusive customer experiences and accessibility requirements for guests

• Be confident in delivering information to large groups of people in an engaging and enthusiastic way

• Communicates well on all levels with varying levels of seniority, from entry level to Board level staff

• Works well under pressure and has flexibility to deal with issues out of hours and at short notice.

Forest For Everyone

We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination.

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.

Disability Confident Committed Employer

We are a Disability Confident Committed employer. We encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a "disabled person" according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment selections.

Our Commitment to Equality, Diversity & Inclusion

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.

An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.